Tech Guyz PC Solutions - For all your PC Needs

A: For laptops, please bring in your A/C Power supply. For tower and desktop PC’s usually nothing else is needed. No monitors, keyboards, mice or power cords are necessary. However, if you have the original system, restore and program disks please bring them in with you.

A: Preserving your data is our highest priority. Every effort is made to protect the data on your hard drive; however, we cannot guarantee your data. We provide backup services upon request, both before we begin repairs and imaging of the drive upon completion of the tune up. Please inform us if you have important data on your computer that hasn’t been backed up.

A: Typically, your equipment will be diagnosed within 48 hours and repaired within 3-5 days. If the estimated cost of repair exceeds $100 (parts & labor) you will be contacted for approval before we proceed further. Occasionally, a proprietary part may need to be ordered and shipped for your equipment which may add 2 - 7 days to the repair process, depending on your shipping preference. Priority repair service is available for an additional charge (a 50% premium on labor) providing that a technician is available.

A: For desktops, laptops and printers, the minimum service fee is $50. At the time the problem is fully diagnosed we will discuss your options with you. If you decide to continue with the repairs, your service fee applies towards your repair bill.

A: Generally Monday through Friday 9AM until 6PM. Special appointments are available mornings, evenings and weekends by request.

A: No we do not - we have found that the cost and labor that goes into repairing monitors is usually more than the monitor is worth, so in the event that your monitor stops working, it is usually better to just replace it.

A: Typically, It takes us less time and therefore costs you less if we work on your computer at our service center where we have available workstations, all of our specialized tools, parts, resources and a very high speed Internet connection. On-site service is available by request and recommended when there are multiple computers and/or wireless or networking issues. An additional fee may be applied for onsite appointments outside of the limits of Bexar County. Pick up and delivery service is available.

A: At this time, we are only accepting cash, checks, or money orders. we will be set up to take credit cards in the very near future

A: Absolutely! All media types can fail; hard drives, CDs, DVDs, flash drives and floppies. Imagine the time and effort it would take to re-enter weeks, months or years of data - the loss of productivity can be very costly. Every system, no matter how secure, should be backed up regularly to provide protection against equipment failure, hacking and unexpected disasters, such as fire or flooding.

A: In computer security, a computer virus is a self-replicating computer program that spreads by inserting copies of itself into other executable code or documents. A computer virus behaves in a way similar to a biological virus, which spreads by inserting itself into living cells. Extending the analogy, the insertion of a virus into the program is termed as an “infection”, and the infected file, or executable code that is not part of a file, is called a “host”. Viruses are one of the several types of malicious software or malware. In common parlance, the term virus is often extended to refer to worms, Trojan horses and other sorts of malware (malicious software). While viruses can be intentionally destructive, for example, by destroying data, many other viruses are fairly benign or merely annoying. Some viruses have a delayed payload, which is sometimes called a bomb. For example, a virus might display a message on a specific day or wait until it has infected a certain number of hosts. The predominant negative effect of viruses is their uncontrolled self-reproduction, which wastes or overwhelms computer resources. Today, viruses are somewhat less common than network-borne worms, due to the popularity of the Internet. Anti-virus software, originally designed to protect computers from viruses, has, in turn, expanded to cover worms and other threats such as spyware, identity theft and adware. (wikipedia.com)

A: In the field of computing, the term spyware refers to a broad category of malicious software designed to intercept or take partial control of a computer’s operation without the informed consent of that machine’s owner or legitimate user. While the term taken literally suggests software that surreptitiously monitors the user, it has come to refer more broadly to software that subverts the computer’s operation for the benefit of a third party. Spyware differs from viruses and worms in that it does not usually self-replicate. Like many recent viruses, however, spyware by design exploits infected computers for commercial gain. Typical tactics furthering this goal include delivery of unsolicited pop-up advertisements; theft of personal information (including financial information such as credit card numbers); monitoring of Web-browsing activity for marketing purposes; or routing of HTTP requests to advertising sites. Spyware has become one of the most significant security threats to computer systems running Microsoft Windows operating systems. (wikipedia.com)

A:
Internet Explorer 7 & 8 -
Whether you’re researching on the web, comparing prices, or just staying on top of your favorite topic, browsers let you view many different websites at one time — all within one organized window. The new tabs in Internet Explorer 7 and FireFox make it easy to browse multiple websites. To Use Tabbed Browsing Launch Internet Explorer 7 and your home page opens in the first tab. To view other sites at the same time, just click the new tab icon in the toolbar and then type the address of the site you want to visit in the address bar. Your home page stays open in the first tab. Closing tabs is as easy as opening them. Just click the close button that appears on the right side of the selected tab. When you have several tabs open, use Quick Tabs icon to find the site you want to view or to close sites you’re no longer interested in viewing. (microsoft.com)

Firefox 2.0 -
Perhaps you’re reading a news story and want to follow an interesting link without losing your place in the original story. With tabbed browsing, you can do this without filling your desktop with new, unorganized browser windows. See how much faster and easier it is to stay current with your favorite news, explore search results, and shop multiple Web sites at once. With new drag and drop reordering, you can also rearrange your tabs however you like. If you have a set of tabs open and you want to bookmark them all at once, select Bookmark all Tabs from the Bookmarks menu to create a bookmark folder that contains them all. You can define a set of tabs as your “home page.” Load the pages in separate tabs in your browser window and set them as your home page in your user preferences. When you click the Home button in the toolbar, all of the tabs you just specified will open together. (mozilla.com)

Exact Problem: What doesn't work? Hardware? Software?
Operating System (Windows 98, 200, XP, Vista)
When you noticed the problem
Having this information ready will help both you and the technician solve the problem quickly.

Make sure you have some kind of virus protection. If you have none whatsoever you should contact us immediately so we can get your system protected..

Finally, make sure you are visiting Microsoft Update to make sure all of your software and operating systems are up to date against the latest threats.

It's recommended that you have some kind of surge protection/battery backup unit. We use OptiUPS uninterruptible power supply units at the shop and for our clients. OptiUPSs guard against both power surges and in the event of a power outage, giving you enough time to shut down your computers safely to prevent damage. They also protect during brownouts (when your lights dim) because brownouts can be just as devastating to computer equipment as surges.

Customer Policies
Customer Responsibility: Customers agree that prior to allowing Tech Guyz PC Solutions (TGPCS) to perform repair services on any computer; it is the customer’s responsibility to back-up the data, software, and information on the computer drives and/or disks. Failure of the customer to maintain routine back-ups, making them available at the time of repair, can limit the ability of TGPCS to fully restore the computer to original condition. TGPCS is dedicated to data protection and restoration, however, without back-up data prior to data corruption it is difficult, expensive, and in many cases impossible to fully restore all information to original condition. Customers understand that TGPCS shall not be responsible under any circumstance for any loss or corruption of data and/or software.

Scheduling: The business hours of TGPCS are Monday-Friday, 9 AM to 6 PM—Evenings and Weekends by appointment only. Please call during business hours to make appointments. Appointments will be scheduled to meet the needs of the customer within the constraints of the TGPCS workload and previous commitments. TGPCS places the customer on a first come, first serve basis. TGPCS provides emergency service, canceling all appointments short of other emergencies, to respond to the customer’s immediate needs (additional charges apply). TGPCS will continue to work on the emergency until the machine is functional and the emergency resolved. Additional repairs, if necessary, can be scheduled and repaired under normal scheduling practices and rates after the resolution of the emergency.

Service Calls: Customers understand that there is a 3 to 4 business day turn around on all in house service calls. Time will vary based on the extent of the repairs and the number of customers in line for service. If a customer wishes to have immediate service, emergency rates will apply.

Access: Your TGPCS technician must receive full access to the computer to be serviced and your consent and cooperation to enter your residence or business in order to provide on site service.

Confidentially: In the process of repairing the computer and/or restoring files, your TGPCS technician can be required to view detailed information in data or software files that the customer considers to be confidential. TGPCS agrees to keep all customer information completely confidential within the legal limits that TGPCS is bound to operate under.

Cancellation of orders: A 30% Re-Stocking fee will be charged on all cancelled orders. This is applied to all material ordered but, not TGPCS labor. Labor will be billed as time accrued repairing the machine up to the time of the cancellation, free diagnostic time excluded. A 2 hour notice for on site appointment cancellation or re-scheduling is required. On-Site Appointments broken without proper notice (no one home) will be billed at the standard 1 hour minimum plus travel time at our prevailing rates unless prior arrangements have been made. Appointments will be re-scheduled at the discretion of TGPCS.

Customer Satisfaction is very important to us. If you are not satisfied with the service you receive from TGPCS please call 210.693.6062 within 30 days of the invoice date. We will work toward a remedy at no additional cost; provided that the difficulty stems from the original problem repaired by TGPCS.
All new parts will be used to repair your equipment unless new parts are no longer available. Refurbished parts will not be used unless the customer agrees. Manufacturer warranties are applied to all new parts used in the repair of your equipment. If a new part fails under the manufacturer’s warranty period TGPCS will replace the failed part with the manufacturer’s new replacement part. TGPCS will provide the labor to replace the failed part at the TGPCS location. No warranty work will be provided as an onsite service call.
Billing:
On Site Service: All on site service call invoices are due in full 30 days from the invoice date. A finance charge of 1.5% (18% annually) will be applied to all over due invoices or any unpaid balances.

In House Service: All in house service call invoices are due at the time equipment is checked out from TGPCS possession. All equipment will become property of TGPCS until time that bill payment is received by way of a mechanics lien. At such time all equipment will be returned to the customer with no constraint to TGPCS.
All other sales are payable at the time of purchase.

Labor is billed at a one hour minimum for all repairs and as time accrued beyond the first hour.

Payment Options:
Cash - pay the technician at time of service
Check or Money Order -